TERMS AND CONDITIONS
These terms will apply when you buy any products from us. Please read them carefully and make sure you understand them before ordering from our site. Please note that before placing an order you will be asked to agree to these terms. If you do not accept these terms, we won’t be able to process your order.
We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. Every time you order products from us, the terms in force at the time of your order will apply.
IN THESE TERMS:
“Website” means our website at www.rareterpenes.com.
“Goods” means the goods which we will supply to you in accordance with these Terms and Conditions.
“Order” means an order which you place with us detailing the Goods You wish to buy from Us.
“We/Us/Our” means Rare Terpenes or Rareterpenes
“You/Your” means you, the person using Our Website and/or buying Goods from Us.
1.1 The Terms in Section A explain how Our Website must be used. They apply to ALL users of the Website. Section B also applies when you buy Goods using the Website. We may amend the Terms from time to time and you are advised to check them regularly for any changes which we make.
OUR WEBSITE AND PERSONAL DATA
DESCRIPTIONS AND PRODUCT INFORMATION
All products displayed on this website are for illustrative purposes only and available only whilst stocks last. Although we have made every effort to reflect product colours as accurately as possible, we are unable to guarantee that your computer’s display of the colours accurately reflects the true colour of the products. All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in Rare Terpenes website are issued or published for the sole purpose of giving an approximate idea of the products described in them and they will not form part of the contract with you.
You can purchase our products through our online checkout process. Our shopping pages will guide you through the steps you need to take to place an order with us through our website. Our order process allows you to check and amend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched. The contract between us will only be formed when we send you this dispatch confirmation. If we are unable to supply you with a product, we will inform you by e-mail and we will not process your order.
TERMS OF WEBSITE USE
2.1 This Website is operated by http://rareterpenes.com and we are a public limited company.
2.2 This Website is aimed at people who are consumers. The information on this Website is in English, all communications shall be in English and the Website is designed to comply with English law. You may be viewing the Website in a market in which we do not commonly sell our goods and we cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents. We may restrict access to some parts of the Website to users who have registered with us.
The copyright and other ownership rights (known as “Intellectual Property Rights”) in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by us or our licensors. You must not yourself or allow anyone else to publish copy, distribute or modify any of the content of this Website. Anyone may view this Website and print pages from it for personal use only, for browsing our products and placing an Order with Us. Any other use is strictly prohibited without our prior written consent. You must not make any copy of any material from the Website for any business related use whatsoever. You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the Website. Linking to Our Website on other websites is at our discretion and we may require that you stop providing links to Our Website at any time. We may use any information which you upload to Our Website as we decide and we may also disclose that information to a third party.
We have taken great care in compiling this Website but neither we nor our directors, employees or other representatives or any other companies within our group of companies will be responsible for any damages, losses or costs however they arise as a result of your use of or reliance on the Website. Although we aim to provide information which is accurate and up to date, we do not guarantee to do so. You are responsible for making sure that your reliance on this Website is suitable for your own purposes and the information which we provide is not intended to be advice which you should rely on. The Website is provided on an “AS IS” basis and we exclude all warranties and representations of any kind with respect to this Website and its contents to the fullest extent which the law allows. We may change, remove or in any other way adapt the content of Our Website at any time and without advance notice. We may provide links to other websites. If we do this, those links are provided for your convenience only and we cannot be responsible for the content or availability of those websites or your use of them. We do not guarantee that this Website will always be available or be free from error, virus or similar. We aim to ensure that the product images on Our Website are as accurate as possible but there may be slight colour variations between the Goods and the images shown online.
Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this Website.
All information which you submit should be accurate, truthful and should not be copied.
You must use your own identity at all times when using the Website and should ensure that all information which you provide is accurate and up to date to the best of your knowledge. You must not use information about any other person except if you have their permission to do so.
You must not corrupt the Website, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.
We will not be liable for any loss or damage which you suffer as a result of any harmful material infecting your computer, data or other material due to your use of Our Website.
If you have a password as part of our security procedures, you must treat that information as confidential and must not disclose it to anyone.
We may refuse access to this Website to anyone who does not comply with these Terms.
SECTION B: TERMS OF SALE
6.1 The Website displays Goods which are advertised for sale and gives information about them. By advertising Goods on the Website, We are inviting you to place an Order with Us. If you place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when we accept Your Order. You may include any number of items within a single Order, subject to any restrictions set out in these Terms and each Order which you place will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.
6.2 Any terms and conditions appearing or referred to in the Order or otherwise stipulated by you shall have no effect. Any variation of the Contract must be confirmed in writing by us.
6.3 The following paragraphs explain the process which you will need to go through to place an Order and how the Contract for the sale of Goods between us will be formed. This section also explains important information about payment and delivery.
STEP 1 – CHOOSING YOUR GOODS
You can select a product for purchase by clicking on the item which you are interested in and then clicking on “Add to cart”.
STEP 2 – REVIEWING YOUR CART
You can review the products which you have added to Your cart. You can change the contents of Your cart by amending the quantity of Goods You want to order (subject to a maximum of two per item, per size), removing any unwanted items by clicking ‘Remove’ and viewing the bag total value. You can also enter any promotional code which you may have. Entering a valid promotional code and clicking ‘Redeem’ will update the cart total. You can then continue shopping and adding to your cart if you wish or if you don’t want to buy anything else, go straight to the next step.
STEP 3 – GOING TO CHECKOUT
Once you have finished shopping, you can proceed to Checkout by clicking on “Checkout Now” or by hovering over the cart icon in the top right hand corner of the page and then clicking “Checkout”.
STEP 4 – CUSTOMER REGISTRATION
You will then be asked whether you are a new or a returning customer. To register as a new customer you will be asked to provide Your details and will be asked to create and confirm a password. We will then store that information so that if you place further Orders with Us, You will not need to re-enter all your details and You will be remembered as a returning customer. Returning customers will be asked for a password and e-mail address to login, each time an Order is placed.
STEP 5 – COMPLETING THE ADDRESS DETAILS
You must then complete your billing address. This is the address to which your credit or debit card statements are normally sent. If you would like Your Goods to be delivered to a different address, you can tell us by completing the delivery address section. Additional security checks may apply if an address other than the billing address is selected for delivery.
STEP 6 – YOUR ORDER SUMMARY AND PAYMENT INFORMATION
You will then see Your Order summary page. This includes details of the Goods in Your Order and Your billing and delivery address. You should check the details at this stage very carefully as this is the final stage in the Order process at which you can correct any mistakes or change the Goods which you want to Order. If you decide that you want to change something, you can correct errors in address details by clicking on “Edit Address”, add products to Your Order by clicking on “Continue Shopping” or remove items by clicking on “Cart”. You will also be asked to choose your payment method and to add your payment card details. Please check this information very carefully.
STEP 7 – PLACING YOUR ORDER
You will be asked to confirm that you have read the Terms and Conditions. You will then be asked to confirm all your details and pay by clicking on “Confirm and Pay”. At this point your details will be submitted to us.
Step 8 – Order Confirmation
Once we have received confirmation that your payment has been authorized, a screen will appear, thanking you for Your Order. You will be given an Order reference and an e-mail will be sent to you to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. Print a copy of the Order acknowledgment and e-mail and keep them for your records.
WHY WE MAY REFUSE YOUR ORDER
We may refuse Your Order if we decide it is reasonable to do so which may include where:
We are unable to obtain authorized payment or the payment process is incomplete; or
We identify a product or pricing error on the Website; or
You fail to meet any criteria for eligibility of purchase which we impose from time to time; or
You fail to submit all necessary and relevant details to allow us to fulfill the Order; or
Goods are unavailable or out of stock.
We may contact you by telephone or email to verify details before we are able to process and dispatch Your Order or we may be unable to accept it. For example, we may do this if Your Order is of particularly high value.
The Goods shown for sale on this Website are intended for private, consumer use and you must not resell Goods or offer them as a commercial enterprise. We reserve the right to limit the total value of Goods which can be included in an Order. If the total value of Goods in Your bag exceeds the limit which we may choose from time to time, then we will contact you.
SHIPPING & DELIVERY
We will take all reasonable steps to deliver your products within the periods set out in our Shipping Information area. However, delivery times are subject to stock availability, and to possible delays due to credit card authorization, compliance with customs controls and other factors outside our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. Please note that delivery of your order may take longer during sale or other busy periods.
We can only ship to countries featured in the shipping list on our Shipping Information page. Please note that we do not ship to PO Boxes.
If an incorrect destination country is selected during the checkout process, or the address entered doesn’t correspond to the country selected, we will cancel your order and notify you by e-mail. In the interest of security, we reserve the right to dispatch the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you.
You will need to ensure somebody is available to sign for receipt of the products at the delivery address. If there is nobody at the delivery address to take delivery and sign for the products, you can contact the courier to arrange a new delivery time. We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you. Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example, failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to Rare Terpenes, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order..
RETURNS AND EXCHANGES
We will refund or exchange (where stock is available) any unworn/unused products at any time during the period from our dispatch confirmation to the end of 30 days after the day on which you receive the products. This does not affect your statutory rights.
YOUR RIGHT TO CANCEL
If you cancel your order from us within this period by returning the products, we will refund you the price you paid for the products provided they are in their original condition. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the retuned products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will also refund any delivery costs you have paid, although (as permitted by law) the maximum refund will be the costs of delivery by the least expensive delivery method we offer, provided that this is a common and generally acceptable method.
We will make any refunds due to you as soon as possible after you have cancelled your order, and in any event within the timescales indicated below:
(i) if you have received the product and we have not offered to collect it from you, within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
(ii) If you have not received the product or you have received it and we have offered to collect it from you, within 14 days after you inform us of your decision to cancel your order.
If a Product has been delivered to you before you decide to cancel your order, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your order. Information about how to return products is set out below. If we have offered to collect the product from you, we will collect the products from the address to which they were delivered and we will contact you to arrange a suitable time for collection.
If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges. As a consumer, you have legal rights in relation to products that are faulty or not as described, and these legal rights are not affected by your right of return and refund in these terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Any refunds must be made through the website, following the returns procedure documented on the “Returns Form” supplied inside your original order. Any refund will be made in the same way as your original payment method. Products ordered through our website or over the telephone can only be returned for a refund using these procedures. At the moment we cannot accept returns or issue refunds at any of our shops or in person at any of our return addresses.
RETURN OF PRODUCTS
If you must return the products to us please try to return products in or with their original packaging with all their labels intact. The date your products were dispatched by us will be detailed in the dispatch confirmation email sent to your nominated email address that we sent you.
Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us.
LIMITATION OF LIABILITY
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. we do not in any way exclude or limit our liability for, death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.
These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms. Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate. If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.