Orders placed online with Rare Terpenes have a 30-Day Return Policy. We gladly accept returns of unopened, unused, undamaged items purchased from our website for a refund or exchange within 30 days of the original purchase. Please email us if you have any questions. The more details you are able to provide, the faster the situation can be handled.
Our return policy lasts 30 days. If 30 days have gone by since your last purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. Any item not in its original condition, or is damaged or missing parts (i.e., incomplete sample kits) for reasons not due to our error will not be refunded. Any item that is returned more than 30 days after delivery will not be refunded.
Late or Missing Refunds:
If you haven’t received a refund in the allotted time, first you need to check your bank account, then contact your credit card company. This is because it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all mentioned above but still have not received your refund, please contact us via our Contact page.
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.